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FAQ

Ordering

What is your minimum order quantity?

We do not have any minimum order quantities! You are free to order as much or as little product as suits your needs.

Do I have to order in case packs?

We do not require that you order in case packs; you are free to mix and match our products to create your perfect order!

What are your most popular products?

The Tub has long been our most popular product. In recent years, the Flyte has gained in popularity and is nearly as popular as the Tub.

The Treads and Snug are also very popular, and are often an easy sell because of their lower price point. In addition, the brand new Easy Seat Toilet Trainer is one of our fastest selling products ever.

 

Shipping

How quickly will I receive my order?

We make every effort to ship your order within 2 business days of receiving payment. We ship Monday through Friday from our warehouse in Vancouver, Washington. Tracking information will be emailed to the email address on file for the store at 5pm PST the day your order ships.

FedEx Ground is the primary service used to ship wholesale accounts. Shipping will be charged to the reseller at a rate of 10-15% of the order total, depending on location. If you would like us to use your shipping account number instead, please email wholesale@puj.com with the carrier and shipping account number in order to set up your account.

Do you offer free shipping?

We do not offer free shipping. We strive to offer the lowest product pricing possible to our customers, instead of lumping shipping costs into the cost of goods. This allows us to charge very close to actual shipping price for your order, instead of an average based on locations all over the country.

Can I use my own shipping account?

Yes, we can ship your order using your own UPS or FedEx account. Please contact wholesale@puj.com to set up your account.

What if I’m local? Can I pick up the product at your warehouse?

If you are located in the Portland, Oregon area and would prefer to pick up the product from our warehouse in Vancouver, Washington, you may do so. Please contact wholesale@puj.com, and we will supply you with a discount code for free shipping. Puj's warehouse is open Monday through Friday, from 9:00am to 5:00pm. Please call the office or email wholesale@puj.com to arrange a pickup.

What if I receive the wrong item, or there is an error in my shipment?

We strive for 100% accuracy on every order, but in the case that you do notice an error in your shipment, reach out to wholesale@puj.com and we’ll take care of the problem right away.

 

Using the Wholesale Website

How do I set up an account on the wholesale website if I’m already a Puj wholesale customer?

Setting up your account is easy. Simply send an email to wholesale@puj.com to let us know you’re interested in using the wholesale website, and we’ll send you an account setup link that will prompt you to create a password. That’s it! Once you’re logged in, you can access our wholesale pricing and place an order at the time that’s most convenient to you.

How do I set up an account on the wholesale website if I’m brand new to selling Puj?

We love learning about new stores and would be happy to help you set up an account. To make sure you qualify and to submit an application, visit our Getting Started page.

How do I place an order?

Placing an order is easy. Simply follow these steps:

  1. Log into the wholesale website using your email address and password.
  2. Select the product you’d like to order from the left, or select View All.
  3. Choose your quantity by using the plus and minus buttons, and click Add to Cart. Remember, we have no minimum order quantities, so you’re free to order only as many as you need.
  4. Continue to add all the products you wish to order. When you’re done, click on the Cart icon at the top of the page.
  5. Review your order, making any changes to your order before moving on. You can also add a PO number or note at the bottom of the screen. Click Check Out when you’re ready.
  6. Confirm or edit your shipping address and apply any discount codes for your order, then click Continue to Shipping Method.
  7. Click Continue to Payment Method.
  8. Enter your payment information and confirm or edit your shipping information. You can use any major credit card or PayPal to complete your purchase. Be sure to apply any discount codes for your order if you haven’t already, then click Complete Order to place the order.

Why can’t I see pricing or add items to my cart?

Some of the functions of the Puj Wholesale website can only be accessed by current wholesale customers. This includes viewing pricing, placing an order, and some product information. To apply for a wholesale account, visit our Getting Started page to see if you qualify and to submit an application.

How do I change my order?

Once you click the Complete Order button, your order has been placed and will be sent tou our shipping department right away. If you want to make changes to your order, please send an email to both wholesale@puj.com and shipping@puj.com as soon as possible; we will do everything we can to the make changes to your order before it is shipped out.

How do I check on the status of my shipment?

To view your order history and to check on the status of any shipment, click the My Account button at the top of the page. Click on the order you wish to track to view order details, status and tracking information.

 

 

Drop Shipping

What is Drop Ship Fulfillment?

Drop shipping is a retail fulfillment method where a store does not keep the products it sells in stock. Instead, when a store sells a product to its customer, it purchases the item from a third party (in this case, Puj) and has it shipped directly to the customer.

How does it work?

  1. Your customer purchases the item at the point of sale in your store or through your website. 

  2. You create an order on our wholesale portal by purchasing the item and entering the customer's information.

  3. Puj ships the item directly to your customer via FedEx Home Delivery.

Does it cost me anything?

Puj charges a setup fee of $10 to cover the costs of setting up your account, creating a branded packing slip for your orders, and POS materials that will be sent to you. This is a one-time fee, and the only time you will be charged for participating in the program.

Who pays for shipping?

Puj assumes the responsibility and cost of shipping the product to your customer.

How quickly will my customer receive the product?

Your order will ship from our warehouse in Vancouver, Washington within one business day of receiving the order. We ship directly to your customer via FedEx Home Delivery, or alternately to your business via FedEx Ground.

Please refer to the map below for estimated transit times. Please note FedEx Home Delivery service does not deliver on Mondays, but does deliver on Saturdays. FedEx Ground delivers Monday through Friday. We do not require a signature for delivery; please make sure your customer is aware of this.

How do I get started?

Please contact wholesale@puj.com for assistance in setting up your Drop Shipping account.

Will I receive any Point of Sale materials to help me make a sale?

Upon completing the setup process, we will provide you with a Product Info Sheet that you can share with your customers in order to help you sell the item; the sheet includes images of the product, along with selling points and retail price.

You will also receive a Drop Ship Order Processing Guide with detailed instructions on how to place an order for your customer through our wholesale portal.

What products are available for Drop Ship Fulfillment?

Currently, the Splash Infant Gift Set is available for Drop Ship Fulfillment.